Privacy Policy

1. Data Controller

CAM HELP DESK LLC (trading as Cam Smart Solutions) is the data controller for any personal information collected through this website.

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2. Strict "No Remote Access" Policy

We prioritize client privacy above all. Our consultants provide verbal guidance only via phone. We do NOT:

• Request remote desktop access (e.g., TeamViewer, AnyDesk).
• Ask for your personal passwords.
• Access your camera feeds or recordings.

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3. Information We Collect

We collect limited data necessary to schedule appointments and process payments:

• Identity Data: Name and Phone Number (for callbacks).
• Technical Data: Device model (e.g., Ring Doorbell 2) to prepare troubleshooting steps.
• Payment Data: Processed securely via Stripe. We do not store credit card numbers.

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4. California Residents (CCPA)

Since our headquarters are in Sacramento, CA, we fully comply with the California Consumer Privacy Act (CCPA). You have the right to request deletion of your personal contact data from our records at any time by emailing support@camsmartsolutions.com.